Technical Support Help
Need help with Wise Owl Legal? Our helpful staff can assist you via phone, email or the form below (please scroll down).
Important For the quickest response you should contact Natalie Simonsen before logging a support call with the Help Desk.
Before logging a support call, please check the Wise Owl Legal Frequently Asked Questions (FAQ) page and the How-To Guides.
Once you log a support call, our friendly Help Desk staff will contact you by phone or email to assist you with your request in line with your support contract.
Technical Support response times:
Technical Support = where Wise Owl Legal Software is not operating as intended by developers.
System Down, No One Can Work
2 business hours
System Bug, Some Staff Cannot Work
4 business hours
System Bug, Staff Can Still Work
8 business hours
Custom Report Requests
Fee for service basis (unless on support contract)
Additional Training Requests
Fee for service basis (unless on support contract)
Assistance with Trust Accounting or Accounting Transactions
Fee for service basis (unless on support contract)
Improvements and Feedback
Wise Owl Legal Pty Ltd are interested in your feedback about Wise Owl Legal.
Your feedback makes a real difference to future versions of Wise Owl Legal! New features and refinements are prioritised and implemented according to your requests.
Customisation and Training
Custom reports and additional user training are available on a fee for service basis (unless covered by your support contract). Please submit a sales enquiry for more information.